Delivery information

Delivery Arrangements – Carpets & Rugs: The delivery of your carpet or rug can be arranged  for mainland England and Wales. It is possible to arrange deliveries to  Northern Ireland, the Isle of Wight & the Isle of Man etc. Please ask for details. For all delivery enquiries, including our service to other countries, please contact us on 01722 742733.

Please note that we may use an independent carrier to deliver your purchase. They will not normally advise you of a delivery time. However, if you wish to have a timed delivery, we can arrange this but there would be a cost for this service.

Return of Goods

If you are unhappy with your purchase, we would be willing to refund the price of the carpet or rug in full, provided that you notify us of your intention and the reason for the return, within seven days from the delivery of the rug to your home, and follow the criteria detailed below.

1. The carpet or rug is returned in its original packaging
2. You pay for the carpet or rug to be returned to us.
3. We receive the carpet or rug in its original condition

In the event that the carpet or rug is damaged before delivery, we would ask that you notify us and return the carpet or rug to us. After inspection and when we have confirmed that the carpet or rug is faulty, we will reimburse you for the carriage cost and offer you a replacement carpet or rug or a full refund.

Further Assistance

If you are experiencing any problems using our website or wish to discuss any product details, please feel free to contact us. Our contact addresses and telephone numbers are detailed below.

01722 742733
Monday to Saturday between 9.30am & 4.30pm

Wilton Flooring & Carpets 
King Street



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